The central issue is that they will not change fast enough to meet customer needs, ... Customers will either reward or punish you for how you create values such as cyber service.

How do you create a virtual network for three-quarters of an organization that doesn't have an office?

I'm forecasting now, particularly post-Y2K, that as many as 15 percent of all companies will transform their IT staffs.

It will be integrating everything, doing e-commerce, planning a business strategy -- all before you have your cup of coffee in the morning.

IT is the strategic weapon for the battle of the customer.

There's a tremendous move toward green sustainability. There are going to be tremendous new business opportunities.

The whole era of IT as a support function for marketing, finance, and sales is history.

Technology is changing at warp speed. If you were to disappear and come back after 90 days, the Net would have doubled, bandwidth would have increased by a third, and there would be a half a dozen innovations you would have missed.

The Stone Age did not end for lack of stone. And the Oil Age will end log before the world runs out of oil